Sunday 05 September, 2010


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Case Study #1: Quantifying UC Success

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By Stephen Beacham
Case Study



It is often the case that the benefits of Unified Communications (UC) are clearly felt on the ground by those who benefit the most from streamlined business processes and ease of communication. The problem is that anecdotal reports about the benefits of UC will not be sufficient as evidence when the business case for the implementation (or continuation) of UC has to be made. This very helpful case study provides clear guidance on how the success (or not) of UC projects can be measured in quantifiable ways.


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