Sunday 05 September, 2010


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Business Case
Business cases for Unified Communications in Asia Pacific.


The Hyperconnected - here they come!
By Romina Aducci et al.
Whitepaper



A Global Look at the Exploding ‘Culture of Connectivity’ and Its Impact on the Enterprise

EXECUTIVE SUMMARY

The Internet, broadband access, camera phones, voice-over-IP, instant messaging, social networking, video uploading – all make obvious the increasing importance of communications and connectivity in our daily lives.

 
Unified Communications - the Microsoft definition
By Strategic Path
Overview



Strategic Path interviews Oscar Trimboli, Director, Unified Communications Group, Microsoft (A & NZ) about the company’s definition and vision of UC in Australia.

 
Beyond converged networks
By IBM Corporation
Whitepaper



Beyond converged networks: driving user productivity through Unified Communications and Collaboration
Executive summary

Unified communications and collaboration strategies can help organizations deliver a user experience that brings together communications and collaboration silos across and beyond traditional business boundaries. By providing users with a single, integrated experience across both business applications and communications and collaboration tools, organizations can cultivate more dynamic and flexible business systems.

 
UC - What You Need To Know
By Elizabeth Herrell et al
Insight



Evaluating Providers And Products For SIP-Based Business Solutions

Executive Summary
Unified communications (UC) has become the inclusive name for a converging set of voice, data, and video infrastructure services that integrate with common business applications to reduce typical communication bottlenecks. UC link communication technologies (e.g., voice) with collaboration services (e.g., email, calendaring, instant messaging, and presence) to improve information workers’ ability to interact with coworkers more quickly and effortlessly.

 
Engaging business in the IT revolution
By Danny Davis
Insight



  • Project planning
  • Making your business case
  • The importance of CIO leadership
  • Rising to telecommunications challenges

 
Convincing Company Leaders to Invest in Unified Communications
By Danny Davis
Best Practice



The old business management paradigm is dead. Continue operating to it and you will go down at the helm of the ship – either you won’t get projects up, or your projects will die in the field says Danny Davis, Executive Director, CIO Institute of Australia

 
CIOs Harnessing the Hype
By Danny Davis
Best Practice



CIOs can rise above the avalanche of misinformation in today's market by working out where their organisation stands on the path to IT maturity.

 
Thriving in an Economic Downturn
By Avaya
Whitepaper



A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.
July 2008

“…customer experience execs need to prepare for tightened budgets [and] intensified focus on costs.”
—Forrester Research Document

 
The secrets of capturing value from UC
By Avaya
Whitepaper



October 2008

Executive Summary

Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in both User Productivity (UC-U) and Business Process (UC-B) categories. The Secret of these successes is to change something in the business to eliminate communication hot spots. The Secret Ingredient to assure success is the engagement of Professional Services to identify, design and implement the changes. This White Paper describes the types of Changes to look for, the Professional Services activities to engage, and examples of successes and returns that other companies are already achieving.

 
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