The Emerging impact of Unified Communications

Oh no!

Chances are your company is in the midst of deploying its unified communications (UC) strategy and your IT department is working hard to deploy new applications that unite telephony, conferencing, messaging and even collaboration tools.

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This article explores how organisations can radically improve productivity and effectiveness through deployment of 'Multi-dimensional Presence' as part of their Unified Communications strategy.

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(And where performance optimisation solutions come into the picture)

Unified communications (UC), the worthy successor to unified messaging, is the enterprise's way of removing the silos around its people.

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The communications environment has grown steadily richer in recent years, as workers tap into new methods of communicating such as instant messaging, video conferencing, VOIP, e-mails and text messaging.

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The pursuit of unified communications (UC) is inevitable, resulting in a journey that is fraught with risk for those who do not understand unified communications in the context of their business objectives. This paper addresses the complexities of unified communications and highlights opportunities for success and risks for failure, while putting the common goals of many organizations pursuing unified communications in context. read more