Business Case
Business cases for Unified Communications in Asia Pacific.
The communications environment has grown steadily richer in recent years, as workers tap into new methods of communicating such as instant messaging, video conferencing, VOIP, e-mails and text messaging.
Once the basic IP Communications foundation is deployed, there are many additional applications that can leverage this converged IP network even more fully. Quantifying the real productivity gains and out-of-pocket cost savings of these relatively new value-added Unified Communications applications can be challenging for those organizations. One source of such information is benchmarks from current users.
The pursuit of unified communications (UC) is inevitable, resulting in a journey that is fraught with risk for those who do not understand unified communications in the context of their business objectives. This paper addresses the complexities of unified communications and highlights opportunities for success and risks for failure, while putting the common goals of many organizations pursuing unified communications in context.
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Making the most of your 'people power'
Unified communications (UC) is widely recognized as the 'next big thing' in communications capabilities. At UCStrategies.com we have defined unified communications as "communications integrated to optimize business processes". Why is there so much interest?
Unified communications (UC) is widely recognized as the 'next big thing' in communications capabilities. At UCStrategies.com we have defined unified communications as "communications integrated to optimize business processes". Why is there so much interest?
Strategic Path speaks to Gwilym Funnell, Mitel Vice President Asia Pacific.
There still seems to be a lot of confusion regarding unified communications. What does Mitel mean by unified communications?
There still seems to be a lot of confusion regarding unified communications. What does Mitel mean by unified communications?
While enterprises can leverage generic UC tools to make some productivity gains, there are higher-gain improvements available to enterprises that start by improving business processes, using UC tools to resolve hotspots or facilitate communications.
What is Unified Communications? It is, quite simply, communications integrated to optimise business processes.
What is Unified Communications? It is, quite simply, communications integrated to optimise business processes.
Using a Repeatable Process for Optimizing Your Technology
November 2008
Executive Summary
Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every company must adopt right now in order to remain competitive. However, this rush to unify communications has created a significant amount of doubt, uncertainty, and confusion among end user companies.
November 2008
Executive Summary
Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every company must adopt right now in order to remain competitive. However, this rush to unify communications has created a significant amount of doubt, uncertainty, and confusion among end user companies.
An in-depth look at new survey results
Some years ago, one of my college professors said: “What one perceives as truth is more important than what is truth.” He said this because people tend to act on their perceptions. Because perception drives action, Wainhouse Research wanted to find out how end-users perceive issues and trends in the unified communications market. To this end, we launched an online survey last year, the results of which are helping to shape our predictions about which products are likely to sell and which vendors are likely to see success.
Some years ago, one of my college professors said: “What one perceives as truth is more important than what is truth.” He said this because people tend to act on their perceptions. Because perception drives action, Wainhouse Research wanted to find out how end-users perceive issues and trends in the unified communications market. To this end, we launched an online survey last year, the results of which are helping to shape our predictions about which products are likely to sell and which vendors are likely to see success.
Just as you had got used to 'VoIP' becoming 'IP Telephony', along comes 'Unified Communications' and it is being tagged to everything.
A new era of communications is upon us and it will ultimately bring together voice, messaging, click-to-call, presence, convergence, conferencing and video, and you'll likely see these functions built into the applications that you use every day.
A new era of communications is upon us and it will ultimately bring together voice, messaging, click-to-call, presence, convergence, conferencing and video, and you'll likely see these functions built into the applications that you use every day.
Springboard Unified Communications market research
Springboard’s continuous tracking of the market in Asia Pacific, based on information obtained from presentations, briefings and interviews with senior industry executives, CIOs and business managers, has yielded some interesting insights. The IT vendors interviewed for the report included Microsoft, IBM, Avaya, Cisco, Mitel, Interactive Intelligence, Nortel and Zeacom.
Springboard’s continuous tracking of the market in Asia Pacific, based on information obtained from presentations, briefings and interviews with senior industry executives, CIOs and business managers, has yielded some interesting insights. The IT vendors interviewed for the report included Microsoft, IBM, Avaya, Cisco, Mitel, Interactive Intelligence, Nortel and Zeacom.
When the NSW Institute of Sport implemented a Mitel IP telephony and presence awareness solution for its Sydney Olympic Park site last year, it made no real effort to conduct a return on- investment assessment. Luxuriating in both a green-field site and government funding, the institute kept its focus on building a unified communications (UC) solution for the future and on keeping its many coaches connected from anywhere they rove.
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