Highlights from this edition of the Contact Center eZine:

The Contact Center in Asia Pacific
The promise and value by Paul Mah

Synergy between contact centers and unified communications
Don Van Doren on UC and the contact center

People, Processes & Technology
How to successfully leverage next generation solutions for enhanced customer delight



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Highlights from this edition of the Collaboration eZine:

Measuring the real value of collaboration
Collaboration guru Chris Luxford discusses business goal achievement through process innovation.

Web 3.0: Societal networking
It's the future of the internet, says CIO Sheldon Dyer.

Collaboration: A new paradigm in achieving business efficiency
by Paul Mah



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Strategic Paths Contact Centre eZine included articles, case studies and best practice advice into Contact centre management, technologies, and solutions. Features and articles include guidance in adapting a 24 hour call centre, raising the bar to a customer-intimate contact centre and lots more...


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This edition of Strategic Path's Mobility ezine looks at the rewards and opportunities and culture of a mobile workforce, mobility and unified communications, and the challenges of managing a unified phone system.


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This Asia edition of the strategic Path to unified communications includes a regional Market overview of UC take up and adoption across Asia, an exclusive on how UC Can assist business productivity in times of uncertainty, plus and interview with Mitel's VP Asia Pacific.


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