What contact centers can teach the rest of the organization about UC

Oh no!

Chances are your company is in the midst of deploying its unified communications (UC) strategy and your IT department is working hard to deploy new applications that unite telephony, conferencing, messaging and even collaboration tools.

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This article explores how organisations can radically improve productivity and effectiveness through deployment of 'Multi-dimensional Presence' as part of their Unified Communications strategy.

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The communications environment has grown steadily richer in recent years, as workers tap into new methods of communicating such as instant messaging, video conferencing, VOIP, e-mails and text messaging.

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The pursuit of unified communications (UC) is inevitable, resulting in a journey that is fraught with risk for those who do not understand unified communications in the context of their business objectives. This paper addresses the complexities of unified communications and highlights opportunities for success and risks for failure, while putting the common goals of many organizations pursuing unified communications in context. read more

Unified Communications Overview

To boost competitiveness and improve business performance in today's global environment, more and more enterprises are turning to Unified Communications (UC), which helps companies increase revenues, reduce costs, and enhance customer relationships.

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