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Contact Centre Outsourcing Trends in the Asia Pacific market 2008-2011

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Contact Centre Outsourcing Trends in the Asia Pacific market 2008-2011
By Kunal Kakodkar & Shivanu Shukla
Research



Introduction

The New Year brings with it quite a bit of uncertainty for the contact center outsourcing and business process outsourcing (BPO) market in the Asia Pacific (APAC) region.



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