How Sales, Marketing, IT, and HR & Training personnel can be more efficient & productive in today’s challenging business environment

Critical Tools for Success: Information & Decisions

If knowledge is power and time is money, it is no wonder that the distribution of information in a timely manner to deliver decisions is seen as a major competitive advantage in today’s business environment.

Telepresence: An exciting new solution raising some very old concerns

• Defining telepresence
• The videoconferencing factor
• Measuring the ROI
  
  

An Example of a Video Managed Services / VNOC Offering

This section provides information about the services included within the VNOC / video managed services offering from the sponsor of this white paper, York Telecom Corporation (YTC).  YTC’s offering includes elements typical of many similar offerings (e.g. help desk, scheduling service, meeting management, video bridging services, etc.), and a few power features (e.g. secure web-based information portal, meeting recording and streaming services, support for multi-codec / telepresence sessions, etc.) available from only a handful of providers today.

Believe it or not, telepresence is not new. It has been more than a decade since the first telepresence solution was introduced to the public. For most of that time, the telepresence market consisted of a handful of small technology companies providing relatively unknown solutions to a small and exclusive list of clients. Between their limited marketing budgets and almost non-existent sales forces, these companies were unable to bring telepresence into the limelight.  This all changed in late 2005 when HP announced the release of its Halo telepresence solution. Although Halo offers an exceptional meeting experience, it was not the solution itself that turned so many heads; it was the fact that a telepresence solution was now available from, and being promoted by, a company with a household name and a massive presence within the enterprise.

Making the most of video

Visual communications and videoconferencing are entering the mainstream as companies seek more cost-effective, efficient ways to conduct business. As a result, interest in centralised management capabilities and outsourced managed service offerings has increased dramatically in recent years. This article describes the key features and capabilities of a video network operations centre (VNOC) and provides insight into ways in which a VNOC can be deployed.