Sunday 05 September, 2010


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Collaboration
Using collaboration to enable the innovators in your organization
By IBM Corporation
Whitepaper



Part of the CIO implications series

Introduction

More than ever, CIOs are being asked to contribute actively to business growth, competitive differentiation and innovation. With its central role in the organization, IT has the power to drive new levels of productivity; enable novel, forward-thinking business models; and allow people to communicate with increasing speed and convenience across long distances. In the “CEOs are expanding the innovation horizon: important implications for CIOs,” paper, IBM discusses the top three priorities that CIOs must address when constructing an IT strategy that supports enterprisewide innovation goals. These three priorities are:

 
The 5 Stages in Collaborative Technology Adoption in the Enterprise
By David Coleman
Best Practice



The 5 Stages in Collaborative Technology Adoption in the Enterprise

Most organizations today already have some collaboration tools in place. They usually have e-mail throughout the organization, and have groups or departments that are using IM (instant messaging and presence awareness), and audio/video or web conferencing. Some organizations even support virtual team spaces (VTS) to help teams collaborate over time and space.

 
Making the most of Technology Now!
By Sheila Jordan
Case Study



An insider’s view of how Cisco is embracing Web 2.0 for internal productivity gains and a richer employee experience
Interview with Sheila Jordan, VP, Communication and Collaboration IT

 
The 2.0 Age Cometh
By Beverley Head
Insight



Assessing the impact of blogs and wikis on a new generation of business users

From the Bronze Age to the Industrial Era historians have always wanted to label periods of time. Technologists really aren’t that much different except they use numbers rather than words; welcome to 2.0.

 
You can't buy collaboration
By Joseph Sweeney
Research



Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, monolithic collaborative initiatives run exclusively by IT will prove difficult to justify over time and likely turn out to be ‘white elephants’. Instead, collaboration should be driven first and foremost by a change in company culture fully backed by management, with IT supplying a supportive network and software service architecture.

 
Microblogging
By Carol Daunt Skyring
Insight



Saying it in 140 characters is becoming popular among those with too little time and too many emails. Web 2.0 enables unprecedented opportunities to share yourself with the world. The latest way to do this is through microblogging – where you have 140 characters to say what you are doing. This can be said through your computer, mobile phone or whatever mobile device you use.

 
Counting the costs & benefits of social networking
By Carol Daunt Skyring
Insight



Have you been Nudged Today?

Social networking sites like Facebook, Twitter and MySpace are in vogue at the moment. They have become established forums for keeping in contact with old acquaintances and meeting new ones, but do they have a place in the workplace? What are the concerns and, on the upside, what are the uses these might have?

 
Redefining the rules of customer service in the Web 2.0 era
By Audrey Williams
Research



An evolving landscape in which customers are being exposed to a variety of communication channels is pushing contact centers to reinvent themselves.

 
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