The current tough economic times are forcing many companies to seriously consider the issues of long term viability and survival. With this thought provoking article Craig Neil (Founder and MD of NSG Group) shares some key insights on how Australian companies can prepare for the long haul, even in the midst of short term uncertainty. The key areas that he profiles are: Investing in Australian owned and operated companies, the implementation of Software as a Service (SaaS) and the revamping of customer service strategies.
Collaboration is not something you can buy. It is not a product. It is not even a solution. It is an approach to doing business. As such, collaboration initiatives must be viewed more as a transformative business project with IT support. Large-scale, monolithic collaborative initiatives run exclusively by IT will prove difficult to justify over time and likely turn out to be ‘white elephants’. Instead, collaboration should be driven first and foremost by a change in company culture fully backed by management, with IT supplying a supportive network and software service architecture.