Convergence & Collaboration Portals Asia
Convergence and Collaboration portals, video libraries, and eZines contain the latest white papers, research and best practice advice to the communication solutions and technologies being implemented by business today.
The communications environment has grown steadily richer in recent years, as workers tap into new methods of communicating such as instant messaging, video conferencing, VOIP, e-mails and text messaging.
Unified Communications
Portal
Rapid Increase in VoIP Subscribers
The penetration of broadband internet has rapidly grown in recent years and this has given a boost to VoIP business across all nations in Asia. The 2008-2009 report on global VoIP industry shows that China is now the most active country for VoIP business.
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The penetration of broadband internet has rapidly grown in recent years and this has given a boost to VoIP business across all nations in Asia. The 2008-2009 report on global VoIP industry shows that China is now the most active country for VoIP business.
read more
Collaboration
Portal
Morten Hansen, professor of management at the University of California at Berkeley, and author, "Collaboration: How Leaders Avoid the Traps, Create Unity, and Reap Big Results".
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Conferencing
Portal
Carol Daunt from LearnTel discusses how recent advances in telepresence technologies are helping companies create a sense of shared presence among distributed teams, and points to likely next steps, including teleimmersion that will radically alter our concept of time and geography in the workplace.
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Contact Centers
Portal
Creating and Delivering an Extraordinary Customer Experience
In challenging times, customers are highly selective with their spending—and far more critical of the products and services they receive.
How can your business stand out from the crowd?
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In challenging times, customers are highly selective with their spending—and far more critical of the products and services they receive.
How can your business stand out from the crowd?
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Mobile & Wireless
Portal
According to Ovum, global analyst and consulting firm, the mobile market in Malaysia will continue to mature, and players must adjust strategies accordingly. Nathan Burley, Analyst suggests mobile operators focus on maintaining existing subscribers and growing customer spending, while continuing to meet individual customer requirements.
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Managed Services
Portal
Factors to consider when procuring hosted solutions
While it is too early to measure and make accurate comparisons of whole-of-lifecycle costs, Hydrasight notes that current value assessments for online managed services are predominantly being made on capital acquisition and short-term operational costs.
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While it is too early to measure and make accurate comparisons of whole-of-lifecycle costs, Hydrasight notes that current value assessments for online managed services are predominantly being made on capital acquisition and short-term operational costs.
read more
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